Five ways Bento-Box helps restaurants turn customers into raving fans.

Written by Jalen Da-Rod Miles Evans

Restaurants that make investments towards elevating their customer experience can reap measurable results. From increasing customer visits to increased average spending per transaction and more recommendations from friends and family, owners benefit by providing customers an experience worth sharing. Despite good intentions, many businesses fail to deliver due to a lack of understanding of their customers. So, what exactly is the difference between restaurants that succeed and the majority that fail?

Deloitte’s, a multinational consulting firm, survey response from over 2,000 U.S Restaurant guests, highlights that restaurants can no longer excel simply by providing good food, at a fair price, in a clean venue. To stand out, restaurants must align their customer experience strategy to make customers feel engaged, empowered, heard, delighted, and known. It does not matter their age, income, the region they live in, or even gender, and guests demand that restaurants deliver an exceptional experience. Failure to do so will result in massive profit loss from competitors who can provide.